OUR POLICY
Everything you need to know
Welcome to DogStyle&company We are excited to welcome you to the world of DogStyle, where we put the pet owner experience at the center by offering high-quality products and exceptional customer service. Our mission is to create a fair, rewarding and pleasant shopping environment for you and your faithful four-legged companion. We are committed to maintaining transparency in our operations, knowing that our customers' trust is the key to building lasting relationships. Our philosophy: At DogStyle, we believe that every pet deserves the best. We are committed to providing high quality products that meet the highest standards of safety and reliability. Your satisfaction is our priority, and we strive to exceed your expectations in every interaction. Our Policies: Our policies are designed to provide you with a hassle-free shopping experience and to ensure your complete satisfaction. Below you will find a summary of our key policies: 1. Returns Policy: We accept returns within 30 days of purchase for unused items in original packaging. Our goal is to ensure that you are 100% satisfied with your purchases. 2.Customer Support Policy: Our customer support team is here to help you with any questions or problems you may have. Do not hesitate to contact us for any need, we are here for you! 3. Transparency Policy: We are committed to maintaining maximum transparency in our operations. If you have questions about products, shipping or other matters, we are here to provide you with clear and complete answers. Contact us: If you have any questions about any aspect of our business or policies, please do not hesitate to contact us. Our team is available to help you and ensure you have a positive experience with DogStyle. Thank you for choosing DogStyle as your destination for shopping for your pet. We are grateful for your trust and look forward to serving you again!
SHIPPING AND DELIVERY
At your service
Shipping and Delivery Policy: 1. **Shipping Times:** We ship orders within 1-2 working days of order confirmation. We'll email you a shipping confirmation once your order has shipped, with a tracking link. 2. **Shipping Methods:** We offer multiple shipping options to fit your needs. You can choose between standard shipping or express shipping, depending on your urgency. 3. **Shipping Rates:** Shipping rates vary based on package weight, shipping method selected and your location. At checkout, you will be shown the total shipping cost before confirming your order. 4. **Delivery:** We provide delivery service to the address specified when ordering. Please be sure to provide a valid and complete address to ensure hassle-free delivery. 5. **Trackability:** All our packages are trackable and we will send you a link to track the status of your shipment once the package has been shipped. This way you can follow the path of your order until delivery. **Contact us:** If you have any questions regarding the shipping and delivery of your orders, please do not hesitate to contact us. Our team is available to assist you and ensure you receive your DogStyle products safely and timely. Thank you for choosing DogStyle as your destination for shopping for your pet. We are grateful for your trust and look forward to serving you again!
RETURNS AND REFUNDS
What you need to know
Returns Policy Thank you for choosing our products! Your satisfaction is our priority and we understand that situations may arise where you may wish to return a product. Our returns policy was created to make this process as simple and transparent as possible for you. Conditions for Returns: We accept returns within **30 days** from the date of purchase. For a product to be eligible for return, it must be in original condition, unused or damaged, and in the original packaging. Returns Procedure: To begin the return process, please contact our customer service team and provide your order number and a description of the reason for the return. We will guide you through the process and provide you with the necessary instructions to return the product. Shipping fees: Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defect in the product. We recommend using a trackable shipping service to ensure your return arrives safely and timely. Refund or Replacement: Once the return has been received and verified, we will refund the cost of the product or replace it with a new product, at your discretion. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed. Items Not Eligible for Return: Some items may not be eligible for return for hygiene or safety reasons. These include, but are not limited to, personal hygiene products, perishable items, or personalized items. Policy Changes: We reserve the right to make changes to this returns policy at any time without notice. We recommend that you consult this section regularly for any updates or changes. Thank you for reading our returns policy. If you have any questions or concerns, please do not hesitate to contact our customer service. We are here to ensure that your returns process is as smooth as possible and that you are satisfied with our products and services.
THE DOGSTYLE WARRANTY CONDITIONS
Main informations
Warranty Exclusion Thank you for choosing our products! Your satisfaction is important to us and we want to ensure that you are fully informed on how to use and handle the products purchased from our site. Below you will find important information about the disclaimer of warranty and your responsibilities once the purchase has been made. Use of the Products: Products purchased from our site must be used according to the instructions provided with the product itself or on our website. It is important to read all instructions carefully before use and follow directions correctly to ensure a safe and satisfying experience. Maintenance and Care: Some products may require periodic maintenance or special care to ensure correct operation and durability. We recommend that you familiarize yourself with the maintenance and care recommendations provided with the product and follow them carefully. Customer Responsibilities: Once the purchase has been made, the customer is responsible for the appropriate use of the product and for implementing all necessary precautions to ensure the safety of himself and others. We assume no responsibility for damage caused by improper or negligent use of our products. Assistance and Support: If you have any questions or concerns about using or handling our products, please feel free to contact our customer service team. We are here to help you and provide you with the support you need to ensure a positive experience with our products. Limitation of Liability: In no event will we be liable for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use our products, even if advised of the possibility of such damages. Our overall liability will never exceed the price you paid for the product. Policy Changes: We reserve the right to make changes to this disclaimer of warranty at any time without notice. We recommend that you consult this section regularly for any updates or changes. Thank you for your attention and for reading our disclaimer of warranty. If you have any questions or concerns, please contact us. We are here to help you ensure a satisfying experience with our products.
PRIVACY FOR DOGSTYLE
Your data are secure
Privacy Policy Thank you for choosing our services. Your privacy is a top priority for us. In this privacy policy, we will explain how we use, store and protect your personal data to ensure you have a safe and pleasant experience. Data collection: When you use our Services, we may collect personal information such as your name, email address, shipping address and payment information. This data is necessary to complete your purchases and to ensure that our services are effective and customized to your needs. Data usage: We use your personal information to process your orders, provide you with customer support, improve our services and communicate with you about promotions and updates. We will never share your information with third parties without your explicit consent, unless required by law. Data storage: Your personal data is stored securely in our secure systems. We use advanced security measures to protect your data from unauthorized access, loss or alteration. Only authorized personnel have access to your data, and only for specific purposes such as order processing or customer support. Third party banking services: We may use third-party banking services to process payments. These service providers are subject to the same rigorous data security and privacy standards that we maintain internally. Your financial data is encrypted and processed securely during the payment process. Storing customer data: Once your purchase is complete, we only store your personal data for as long as necessary to comply with legal obligations or for legitimate business purposes such as tax record keeping. If you wish to have your data removed from our systems, you can contact us at any time and we will endeavor to comply with your request in compliance with applicable law. Changes to our privacy policy: We reserve the right to make changes to this privacy policy at any time. Changes will be posted on our website and we will notify you of any significant changes via email or notification on our site. Thank you for reading our privacy policy. If you have any questions or concerns, please do not hesitate to contact us. We are here to ensure you can purchase with confidence and peace of mind.